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SaaS4 min read

How to measure the ROI of an internal SaaS tool

Martin

An internal tool doesn't necessarily need to generate revenue directly to be profitable.

It can create value by reducing: time; errors; manual tasks; delays; information loss; operating costs.

Example

A task takes 2 hours a week. It concerns 5 employees. That's 10 hours a week — around 520 hours a year.

At €35 fully-loaded hourly cost: €18,200 a year.

If a solution removes 70% of that workload: €12,740 of annual capacity can theoretically be freed.

This calculation is deliberately simplified. But it changes how you look at the price of a development.

An €8,000 tool is no longer simply an expense. It can become an investment with a measurable payback period.

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